Q - DROPSHIPMENT
What is drop-shipment ?
"Drop-shipment" is a form of product distribution where by the retailer is out of stock and passes clients' orders directly to the supplier. The supplier then delivers directly to the final client, who remains in contact with the retailer.
What profit does the retailer make ?
The retailer makes a profit on the price difference between the wholesale price and the retail price.Using such a system helps a retailer to enlarge his product range by the 1,35000 + products available on Seasonsway.com.
Can the client detect the resale ?
The final client receives his/her order without any seasonsway.com documentation or packaging.
Is there any advertising material in the package?
The packages sent to your customer contain no adverts or any other material from seasonsway.com
How can the selected products be displayed?
You can feature such articles by adding them to your product catalogue, while remaining sure about available stock. You can also display them in your shop window or put them online on your website
How can I activate this service ?
You need a seasonsway dropshipping account, also known as a "My Dropshipping" account.For Creating an account ClickHere.Simply fill in the address book with delivery addresses that you wish to have your orders sent to.
Who sends out the orders ?
Delivery to the final client is ensured by Seasonsway. The retailer is not involved in the delivery of goods.
How long does delivery take ?
Once the retailer has settled the payment with Seasonsway, the client orders will be dispatched within 48 hours.
Payment Terms for this service ?
Retailer maintain a Prepaid balance in Seasonsway.com.When retailer places a order, the amount of order gets deducted from the prepaid balance and the shipment of the ordered product begins after 24 hours .
Is it possible to obtain a list of products and the delivery charges for each product ?
It is possible - in agreement with your commercial agent - to provide you with a csv file with all our products, their availability and the standard delivery cost per unit.
How is the payment completed ?
On one hand the final client pays the retailer, and on the other, the retailer pays Seasonsway; thus, shipment of the ordered product begins.
What are the different methods of payment ?
There are two available methods of payment; you can either pay by credit card ,Debit Card, Net Banking or by Bank Transfer.
Is there a minimum order amount ?
There is no minimum order amount to use the dropshipment service.
Is there a recommended retail price ?
No, the indicated prices on the site correspond to the catalogue prices.
What are the after sales policies ?
Seasonsway-offers free delivery & returns as standard and a 30 day free returns policy on all purchases!
Does drop-shipment affect the General Terms &Conditions of the sale ?
The terms and conditions of the sale remain unchanged: return policy, cancellation period ...
What is the After-sales Service policy with regards to drop-shipment ?
Seasonsway's conditions remain the same for retailers and professional clients. As a retailer - within the terms of drop-shipment agreement -, you alone will be in contact with your clients. Therefore, it is up to you to contact the Seasonsway after-sales support if necessary. At no point will Seasonsway contact your clients directly
How are After-Sales support processed ?
All After-Sales support requirement from one of your customers and a product ordered from Seasonsway.com is processed in the following manner: Your customer request the support directly to you (we would remind you that the principles of dropshipment entail that Seasonsway.com does not have any contact with your customer). You will then contact the support team of ours and we will proceed with the After-Sales support whatever required. After-Sales Support are offered directly to you and not directly to your customer for logistical security reasons
How is standard dropshipping different from customised dropshipping?
Customised dropshipping is standard dropshipping tailored to the needs of large companies: ongoing support, expertise, competitive rates, responsiveness and more
What is the process for dropshipping ?
Drop shipping one of the most lucrative and adhere way for online business to earn profits with ease. To generate business, drop shipping module guide you to earn profits at your door steps. This drop shipping module mark as a benchmark for other market places like eBay, Amazon, Flip kart and even become an important outsourcing tool for your very own website. Once the product is sold in marketplace or on your portal, you send the order to Seasonsway.com had the liability to shipped the product to your customer. Once the product is delivered you relish your profit margin without any hassle.
Will Products has to buy initially by drop-shipper?
Drop shipping set a benchmark for the drop-shipper. Payment will be made by the drop-shipper only when they received the order along with the confirmation(In COD) or when they have collected a payment.(In Pre-paid) .You can start selling products online without even having to buy them in bulk. You do not have to worry about warehousing the products, packaging & shipping, inventory management. All this is taken care for you so you can focus on the selling the products and making and collecting payments from your buyers
How about selling products on other Marketplaces like E-bay, Amazon, Flip kart etc?
Drop-shipping module provides advantage of Selling to various market places like E-bay, Amazon, Flip kart etc with ease and comfort. Our Drop-ship Bulk Data feed files Packages (Different packages for different accounts) can use to import the products of your choice. Inventory Membership package for the supplier of your choice.
How Much time it take to dispatch an order?
Orders which are provided before 11.30 am are dispatched same day in the evening otherwise the order will be shipped on next business day.
How to track the orders?
Seasonsway.com will provide you the drop ship panel to work with; once your order is shipped you will find tracking details on your shopping portal. In addition we will send an email with the tracking number the same day your order leaves the warehouse on your registered mail ID
How about the Number of products that will be provided from your end?
Seasonsway.com will provide you the leverage on number of products according to the types of account chosen from your end.
What about my Branding of my Company and will my invoice will be dispatched with the product ?
Yes your invoice will be sent to your customer.
For the accounts starting from Diamond onward branding in packaging will be provided (Branding material to be furnished from your end ).
For Accounts like Silver account & Gold account there will be no branding. Product will be dispatched with your invoice in plain packaging material with no branding
Did Seasonsway.com drop ship internationally?
Yes, Seasonsway.com has its reach internationally also. All the process of drop shipping remain same only the international shipping applies
Do you also provide technical support in website creation and uploading product in other market places?
Seasonsway.com professional and technical staff set a benchmark in website creation under the domain name of your choice at additional charges.. Our technical team will provide you feed for bulk uploading in other market places like E-bay, Amazon, Flip kart, Snap deal Pay tm etc. We load your website with all the products from your chosen suppliers.
What is the process for transaction history and Sales ratio?
Seasonsway.com provides Dropship panel for placing orders, Checking credit balances, transaction history, sales record, Tracking details making process of managing the orders with utmost comfort and ease.
What about the charges for shipping?
Shipping cost will be charged according to the Type of Account you chose from our Drop shipping module. A Standard Shipping cost will be charged up front (For Silver account & Gold account) so you will know how much to charge your buyer. For account starting from Diamond we provide free shipping to our drop-shipper so they can relish their investment and profits.
Can I utilize my dropship balance on purchasing items directly from website, or on wholesale ?
Dropship credit points can only be utilized on purchase of items available under Drop Ship Module and cannot be utilized in any other offers, sale, wholesale or on direct purchase.Kindly note balance cannot be refunded in any case.
Can I withdraw my dropship account ?
You can withdraw the dropship account by writing mail to support@seasonsway.com but credit balance will not be reimbursed in cash in any condition whatsover
What if minimum sales is not achieved ?
In case minimum sales is not achieved by dropshipper for 3 months in row, a MSF ( Minimum Sales Fee )per month will be debited from the account.
In case if i do not want to stock products will you be sharing all catalogs with me to upload on my website and as i receive the order you will fulfill that by accepting the payment and shipping it directly to the customer?
You only pay for the product once you have sold it and collected a payment for it. This means that you can start selling thousands of products online without even having to buy them in bulk. You do not have to worry about warehousing the products, packaging & shipping, inventory management. All this is taken care for you so you can focus on the selling the products and making and collecting payments from your buyers.
https://www.seasonsway.com/orders/refunds/faq.php
Return and refund policy, in case you will be fulfilling it ?
We guarantee that every product we sell will be as pictured and described and will be free from defect. If you or your customer receives an item that does meet not this guarantee, we will issue you a full refund or provide a replacement. Non-defective returns must be shipped back to us within 7 days and we will credit your account minus a 20% restocking fee.
Shipping cost ?
We offer Pan India free shipping except Basic drop ship account
https://www.seasonsway.com/india/dropshipping/accountdetails.php
Do I have to register for GST to do this business?
If you want to apply individually then currently their is no need for GST you can apply for that.
Could I include the shipping cost in my price itself and show shipping as free while I list the product on e-commerce websites?
Yes you can include shipping on your price or you can exclude shipping its totally your call.Seasonsway have no restriction on that.
If I send you the detailed business plan and you accept the same and change my member type status to "Dropshipper", I mean after becoming a "certified seller" as mentioned at your site, can I immediately start selling your products online?
Yes after verification of your documents you can immediate start selling online.
If yes what will be the margin I get for each sale??
For margins and account types go for the links given above.
GST %
All the products pricing are including GST prices.
Do you need my invoice, if needed how can I upload.
If you have not done any change to pricing part then we will download invoice from the drop ship panel provided to you else you have to send us the scan copy of your invoice via registered Email ID.
Need a GST bill for the same both season ways and customer.
GST bill will be provided at the end of every month from our end.
I didn't find out any trading number or shipment status over there
Once the product will be shipped You will be able to see the Courier partner name along with tracking number.
Time to time, How to obtain updated products csv from admin area at http://seasonsways.com
Updated .CSV product will be sent every Saturday on your registered Email ID.
How to place orders in admin area
You can click on Order put the SKU (of the respective product you want to order) fill your shipping details.Your order will be placed.
Where to place shipping address of buyer and custom product amount while placing individual orders in admin area
Once you put the SKU then you can have all the mandatory field.
Will I have Support to listing of products in websites?
We will provide you .CSV sheet along with image link for bulk uploading.
Will I have E-mail or phone support if required for any query after registration in any plan (Here it is gold plan)?
Yes you do have support for any query regarding your drop ship plan
Product types (Branded, unbranded) please clear it?
We have all types of product branded as well as non branded products.
How many times you send excel sheets with product details for inventory purpose after registration?
After making your paper verification is done once verification is done you will be getting .CSV sheets this whole purpose takes max up to 24 hrs.
Do you provide demanding products which are actually demanding by customer?
Yes, we do provide the demanding products but only the demanding categories.
What happens if stock becomes out of stock and how much time you take to fulfill the stock?
We will be providing you out of stock sheet every fortnightly and New stock sheet every monthly.
Image quality of products please clear.
We have a image frame of 800 x 800.
How you will entertain refund of products whatever I will sell through my website.
For return and refund of products kindly follow the link given below:
https://www.seasonsway.com/orders/refunds/return_refund_policy.php
Will you support to listing the products in amazon or flipkart etc. websites?
We will be providing you the .CSV sheet you can upload that on Amazon,flipkart templates we can guide you but listing you have to be done from your end.
Do you guarantee the lowest wholesale prices in the market?
Yes we provide the most competitive rates. but its solely depend upon the quantity.
Are you a manufacturer or wholesaler/supplier?
We are manufacturer of few article as women inner wear category.
How can we assess the quality of your products?
In drop shipping module shipping is from our end so you did not worry about quality of the products.
Do you offer warranty/guarantee on your products? If not, how do you handle complaints about any quality issues?
Our all the product goes through quality control we will also send its copy to you.
Do you have a minimum order quantity requirement?
In dropship module we do not have any minimum order quantity requirement.
How often do you update your inventory?
Its updated on weekly & fortnightly basis.
Do you provide product data feed on daily basis, so we know what items you have in stock?
Product data feed file will be sent on weekly basis unless and until its very urgent or we do not have reserve inventory.
How do you handle - customer complaints, out of stock items, returns & refunds, please?
For these issues kindly click on the link given below
ttp://seasonsway.com/orders/refunds/return_refund_policy.php
For diamond Plan, is the shipping free for all the products?
Yes for diamond plan shipping is free.
Do you allow white labelling of invoices for all the products we sell?
Yes we provide your invoice along with plain poly for all the products.
Do you allow to set our own pricing for products in which we are interested? If not, what would be the margins which you are giving us?
Yes we have no price restriction for the products but it may not rise above MRP.
What is the standard delivery time across India? Do you also provide tracking details?
Standard Delivery time is 4-7 days depending upon the reach to the destinations.We provide independent drop ship panel to you where we update tracking details .
Do you also provide product descriptions in Amazon's xls format?
As per Amazon policy their templates are changing every three month so its no viable for us to provide Amazon sheets however technical guidance will be provided from our end.
Do you charge one time for your Silver plan B?
Yes we charge one time set up fee for Silver plan B@ INR 2500.
Do you provide any interface or send me details in CSV/Excel format?
Yes we will send you .CSV sheet along with image link for bulk uploading.
Does courier packet contain your branding on cover or you will use reseller name only?
Courier package will be in plain poly along with your invoice inside it.
Do you provide manual listing facility of the products?
No we do not provide manual facility for listings.
Cash on delivery facility available ?
Yes COD facility available above INR 599 as their are COD collection Charges of INR 99 by courier partner.
What are the payment terms for new subscriber?
Payment terms will remain the same as you have to buy the product from us with the independent drop ship panel provided by us.We will ship on your behalf and tracking details updated on your panel.
Do I need to send packing materials for products delivery ? or simply you will attach invoice with my brand details.
Packaging will be in plain poly with your invoice inside it.Branding is available on above higher drop ship accounts.
What type (categories) of products do you sell? Can you send us some pictures/links of the products?
For Product Categories kindly visit our website from the link given below:
www.seasonsway.com
How many total products approximately?
Number of product depend upon the dropship plan you purchase.Kindly click on the link given below:
https://www.seasonsway.com/india/dropshipping/accountdetails.php
Is there any API integration? If not, how do we list your products (ex. Spreadsheet bulk upload)?
No their is no API integration we will be sending you .CSV files along with image link for bulk uploading.
What is your membership fee, service fee, shipping fee, and dropshipping fee?
Kindly click on the link given below:
https://www.seasonsway.com/india/dropshipping/seasonsway-account.php
We are inquiring regarding corporate account. Can you give more details?
For Corporate account firstly you have to purchase Platinium account.If you provide good sales for 6 month then you are automatically eligible for corporate account.Our Drop ship team will then contact you.
Do you offer COD facility?
Yes we do offer COD facility but its over INR 500 only as there are INR 99 COD collection charges.
Do you keep your logo, name or company address in the package sent to my customer?
No we do not share our branding .Package will be sent in plain poly with your invoice inside it.
Do you provide .CSV files for my Shopify store?
Yes we do provide .CSV file in your Shopify template.
Will your each product has ID number?
Yes every product has its own ID number.
How should I transfer order from my customers to your website?
We will provide you the independent drop ship panel to work with.Everything regarding order,shipping,payment,tracking will be done from there.
You dont integrate with shopify?
We do not integrate with shopify but we provide .CSV sheet in Shopify format for bulk uploading.
After paying the fees, do we get credits for an equivalent amount from where the money is deducted when people buy?
Its the one time set up fee we charge from our end their is no credit policy in that amount.
Or is it just the fees and we need to pay again for items purchased?
Its the one time set up fee you have to keep additional amount on your drop ship wallet for purchasing.
Can u provide your services for our store at amazon.in
Yes we can provide service for any market places li/ke Amazon,flipkart etc.
How to keep updated inventory?
Out of Stock update will be send from our end every fortnight while New stock sheet will be sent every month.
What about if product gets held at custom...who will take care of that ?
Out of Stock update will be send from our end every fortnight while New stock sheet will be sent every month.
How to get information about price change if any?
Mail will be sent to your registered mail ID from our support team.
I want to know what products are included in 1500/2500 list. I want to know what brands i will get to sell on my portal
Every brand which is available in Seasonway you are liable to sell those products.As far as category is concern you will get every category products except Home appliances& Mobile which are not included in Silver accounts category.
Is your dropshipping module compatible with SHOPIFY supported websites.
We can provide you products in Shopify templates.So you can easily do bulk uploading.
The discount mentioned is what we can use our profit margin right. And can we price the product as per our liking,
Yes discount mentioned can be used as profit margin.You can change price according to your liking.
Your product is price competitor then other
Yes we do have.We have currently more than 1000 drop shippers with us.
If its possible kindly send the process that how we complete the order cycle.
For orders we will provide you independent dropship panel to work with.Everything will be done from drop ship panel.
When we have register and choose the plan as well integrate the feed file on our website. once order come on specific price how to calculate this as well we have to back order to you.kindly suggest me
You have to place the order from drop ship panel.Regarding the product data feed files we will be sending you .CSV sheet along with images link for bulk uploading.
If buyer cancel the order or return how we mange it.
Kindly go through our refund policy:
https://www.seasonsway.com/orders/refunds/return_refund_policy.php
As shipping address which address will mention on site your given address or our basic address
It totally depend upon you but generally we provide our warehouse address so that products return to our warehouse.
Month end will you provide the account report because your most of product under GST.
Yes we do provide invoice at the end of every month.
In your product description I found your name if I upload on my website is your brand name show anywhere.
Seasons is not our brand its a brand of our seller.
What about pictures of product is your brand name shown on it.
No our brand name will not shown in Images.
What is your process of shipping to dropship customer either you mention your name or display my store name, and what about Invoice.
We ship the product in plain poly with your Invoice inside it.
Can I use my own shipping method I have already made agreement with shipping company, they will pickup from your store.
Yes you can have your own shipping.In that shipping charges will not apply to you.
Is there offer in price and package
Drop ship System is totally automatic we have no control over it.
If I choose a gold account, the set up fee that I pay would be available as store credit that I would be able to use.
The set up fees is one time fee that we charge it can not be use as store credit.
What is the additional charge for creating a website with all the products as it is displayed on your website?
Their are no additional charges for the drop shipping panel we will be providing to you if you want us to create website for you then you have to mail us on hello@seasonsway.com.
The drop shipper would get the wholesale price off what is being displayed on your website currently. Say an iPhone 5c is of Rs. 9000. The drop shipping price would be 12% - 25% less depending upon account package?
Discount will be depend upon the category Say for Example in Gold account in mobile&Tablet category and in home appliances category you will be getting discount of 5% in all other categories you will be getting discount of 16%
Knowing so many online stores with competitive rates, will there be still a good margin to make money from sales.
Currently we have 1000 drop shipper with us and they are making handsome amount in other market places as well as in their own websites.
Is there any training available to drive traffic to my website?
Their are training available(paid training) otherwise guidance can be provided from our technical team.
If the set up fee firm or can be negotiated?
Its a firm fee their is no negotiation.
Do you have the products stocked at all times?
Yes we have.
How long does it take to get the products, which is out of stock?
Normally fifteen days or its totally removed from the category.
Which courier company you use to ship the products Domestic and international?
Bluedart,E-Com express, Delhivery, DTDC
What is the estimated delivery time domestic and international?
Domestic 4-6 days ; International 5-9 days.
Does your price include taxes and shipping charges, or they are separate?
Taxes included, shipping charge extra.
What type of payment option available?
Prepaid & COD.
Do you ensure my company information is on the slip/ packaging?
Only when you provide packaging material to us.
What's the handling time?
24-48 hours.
How many orders do you process daily?
50-150 orders.
How do you package your product?
Product goes to QC team then after product ok confirmation mkove to packaging team thereon move to Service partner.
Do you have different shipping charges for different destination?
For India Shipping charges same: for International shipping charges different kindly find the link:
Domestic Shipping Policy : http://seasonsway.com/india/dropshipping/shipping.php
International Shipping Policy: http://seasonsway.com/orders/details/international-shipping.php
How to place the drop-shipping orders (online/email)?
We will provide you drop ship panel to work with.From their everything will be done.
What are your damaged/return policies?
Kindly find the link:
http://seasonsway.com/orders/refunds/return_refund_policy.php
Do you offer drop-shipping discounts?
Account Type - http://seasonsway.com/india/dropshipping/seasonsway-account.php
Do you sell on any other marketplaces like Amazon, Flipkart etc? If yes, How?
Yes we do sell but through our drop shipper only in all market places.
You are charging 2500 for basic silver a/c and we see that we will be given a file with 1500 products, so I assume that then we do not get to choose products, it's based on a/c type taken. Yes?
Yes we will send you .CSV sheet of 1500 product if you think most of the products are not of your choice.You can take these product directly from our portal and can provide SKU to us.
You will be registered/listed on our site as the seller of the products, hope we are clear on that.
Yes but remember primarily you will be our dropshipper.
Can you please clarify once on what will be your payment, returns, and shipping terms?
For payment return/refund kindly click on the link given below:
1. Dropship Terms & Conditions:
http://seasonsway.com/india/dropshipping/seasonsway-dropship-terms.php
2. Refund & Exchange policy
http://seasonsway.com/orders/refunds/return_refund_policy.php
In silver a/c costing 2500, will there be support for system integration because we can't be placing single-single orders?
You will be placing order on our drop shipping panel provided by us.
Can I cancel my dropship subscription?
All Seasonsway dropship subscription plans include non-refundable setup fees.No refunds will be issued for canceled subscriptions.All subscriptions are recurring and will automatically renew after the end of each paid subscription period.
Seasonsway will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate software versions.There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an dropship account. In order to treat everyone equally, no exceptions will be made.
The client agrees that all subscriptions are recurring and will renew automatically after the end of each paid subscription period.The client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency . In the event Client fails to satisfy its tax and/or duty obligations herein, Client shall reimburse Seasonsway upon demand for any taxes and/or duties paid on behalf of Client and shall defend, indemnify and hold Seasonsway.com harmless against any claim and/or liability (including penalties) resulting from Client's failure to pay such taxes and/or duties.
What is the discount for Platinum A/c?
In Platinum discount is 25%.(Except for Mobile & home appliance category)
What is a Corporate A/c? Kindly provide full details for the same.
For corporate A/c first you have to buy platinum account your sale will be monitered for six month if your sale per month is good then you can be eligible for Corporate account.
If i start with silver account can i upgrade it to other accounts later
Yes you can upgrade to other account by paying the balance amount.